How to be a kick-ass community manager

*

Excerpt

Avoid mediocrity and learn the secrets to becoming an amazing community manager. There are some simple and not so simple things that a community manager can do to increase their chances of being successful. We'll talk about some of our secrets for being a great community manager, but we'll spend most of the time letting you (the audience) ask us your toughest questions. Tell us your problems, and we'll come up with ideas for how to solve them.

Description

Avoid mediocrity and learn the secrets to becoming an amazing community manager. There are some simple and not so simple things that a community manager can do to increase their chances of being successful. We’ll talk about some of our secrets for being a great community manager, but we’ll spend most of the time letting you (the audience) ask us your toughest questions. Tell us your problems, and we’ll come up with ideas for how to solve them.

Speaking experience

Speaker

  • Pose 2 close square

    Dawn Foster

    Puppet Labs

    Biography

    Geek, Community Manager, Blogger, Vegan and Technology Enthusiast.

    Dawn Foster is the Community Manager at Puppet Labs. Dawn has more than 17 years of experience in business and technology with expertise in strategic planning, management, community building, community management, open source software, market research, social media, and RSS. She is passionate about bringing people together through a combination of online communities and real-world events. She has experience building new communities, and managing existing communities with a particular emphasis on developer and open source communities. Most recently, Dawn was leading the Community Office within Intel’s Open Source Technology Center. In addition to working at Intel, Dawn was an online community consultant, and she has worked at Jive Software, Compiere, and a Midwestern manufacturing company in positions ranging from Unix system administrator to market researcher to community manager to open source strategist.

    While at Jive Software, she was responsible for building a new developer community for Jive’s new Clearspace product line and managing the existing Ignite Realtime open source community. Dawn was an organizer for earlier versions of Portland BarCamp, Ignite Portland and other events. Dawn holds an MBA from Ashland University and a bachelor’s degree in computer science from Kent State University. Dawn occasionally blogs about online communities as the author of the Fast Wonder Blog, and she was a past blogger for GigaOM’s WebWorkerDaily. She is the author of two books: Companies and Communities: Participating without being sleazy and What Dawn Eats: Vegan food that isn’t weird.